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Serving Augusta, Aiken & surrounding communities
Effective Date: June 17, 2026
Business: Matthews Turf Management
Matthews Turf Management respects your privacy. This Privacy Policy explains how we may collect, use, and protect information submitted through our website, contact forms, quote forms, chatbot, phone calls, text messages, emails, advertising pages, and related online services.
This policy is written for website visitors, prospective customers, residential customers, commercial customers, and other people who contact Matthews Turf Management about lawn care, weed control, outdoor pest control, tree and shrub care, turf maintenance, or related services.
We collect information that helps us respond to service questions, provide quotes, schedule follow-up, and recommend the right lawn care or outdoor pest control services for your property.
| Type of Information | Examples |
|---|---|
| Contact information | Name, phone number, email address, mailing address, and preferred contact method. |
| Property information | Service address, city, property type, lawn condition, service area, and whether the property is residential, commercial, HOA, or managed landscape. |
| Service request information | Lawn concerns, weeds, pests, thin turf, bare areas, fertilization interest, outdoor pest concerns, quote requests, and scheduling preferences. |
| Communication information | Messages submitted through forms, chatbot conversations, emails, text messages, calls, reviews, and customer support requests. |
| Website information | Browser type, device type, pages visited, approximate location data, referring pages, cookies, analytics information, and interactions with the website. |
We do not intentionally collect sensitive personal information through the website unless you voluntarily provide it. Please do not submit sensitive information through website forms or chatbot messages.
Matthews Turf Management may use collected information to respond to inquiries, prepare quotes, confirm service availability, recommend lawn or pest services, schedule follow-up, provide customer support, improve the website, and communicate about services.
We may use your information for the following purposes:
| Purpose | Explanation |
|---|---|
| Quote requests | To review your property details and provide the best next step for lawn care, weed control, pest control, or turf maintenance. |
| Customer communication | To contact you by phone, text, email, or other requested methods about your inquiry or service request. |
| Service recommendations | To understand whether fertilization, weed control, outdoor pest control, turf maintenance, or a combined program may fit your property. |
| Scheduling and follow-up | To coordinate next steps, answer questions, and provide service-related communication. |
| Website improvement | To understand how visitors use the website and improve content, performance, and user experience. |
| Marketing and advertising | To provide relevant service information, promotions, reminders, or follow-up communications where permitted by law. |
If you provide a phone number, email address, or other contact method, Matthews Turf Management may contact you about your quote request, service question, appointment, account, or related service needs. Message and data rates may apply for text messages, depending on your mobile carrier.
If you use the website chatbot, the chatbot may collect your name, phone number, email address, property location, service interest, and lawn or pest concern so the Matthews Turf Management team can follow up. Chatbot conversations may be stored or reviewed to improve service quality and respond to customer requests.
You may ask us to stop promotional communications. Service-related communications may still be sent when necessary to respond to your request, manage an appointment, or provide customer support.
Our website may use cookies, pixels, analytics tools, advertising tools, or similar technologies to understand website performance, measure advertising effectiveness, remember preferences, and improve the visitor experience.
These tools may collect information such as pages visited, device type, browser type, referring website, approximate location, and interactions with forms or pages. You can adjust your browser settings to refuse or delete cookies, but some parts of the website may not work as intended.
Matthews Turf Management does not sell personal information in the ordinary meaning of selling a customer list for money. We may share information with trusted service providers and systems that help operate the business, website, advertising, communications, scheduling, customer management, analytics, or payment-related processes.
| Recipient Type | Why Information May Be Shared |
|---|---|
| Website and hosting providers | To operate, maintain, and secure the website. |
| CRM, chatbot, and communication systems | To manage leads, quote requests, calls, texts, emails, and customer follow-up. |
| Advertising and analytics providers | To measure website activity, improve advertising, and understand visitor behavior. |
| Business service providers | To support scheduling, customer management, administration, or operations. |
| Legal or compliance parties | If required to comply with law, protect rights, prevent fraud, or respond to lawful requests. |
We expect service providers to use information only as needed to provide services to Matthews Turf Management or as otherwise permitted by law.
We may retain personal information for as long as needed to respond to inquiries, provide services, maintain records, support business operations, comply with legal obligations, resolve disputes, and improve customer service. The retention period may vary depending on the type of information and the reason it was collected.
You may request that Matthews Turf Management update, correct, or delete certain personal information, subject to business, legal, and recordkeeping needs. You may also opt out of promotional communications by following the instructions in the message or contacting us directly.
If you do not want information collected through website cookies, you may adjust your browser settings. If you do not want to provide information through the chatbot, you may contact Matthews Turf Management by another available method.
Matthews Turf Management uses reasonable administrative, technical, and operational measures intended to protect information. However, no website, form, chatbot, email, text message, or online system can be guaranteed to be completely secure. Please avoid sending sensitive personal information through the website or chatbot.
The website and services are intended for adults, property owners, renters, property managers, and business representatives. We do not knowingly collect personal information from children under 13. If we learn that a child has submitted personal information, we will take reasonable steps to delete it.
The website may contain links to third-party websites, platforms, maps, review pages, social media pages, payment tools, or advertising pages. Matthews Turf Management is not responsible for the privacy practices or content of third-party websites. You should review the privacy policies of those third parties before providing information.
When you provide an address, city, or property details, we use that information to understand service availability and recommend an appropriate next step. Providing property information does not guarantee that Matthews Turf Management can service the property, provide a specific treatment, or meet a specific schedule. The team may need to confirm availability and service fit.
Matthews Turf Management may update this Privacy Policy from time to time. When updates are made, the effective date may be revised. Continued use of the website after updates means you accept the updated policy.
If you have questions about this Privacy Policy or want to update your information, please contact Matthews Turf Management through the website contact form or quote request page.
